EDITED JANUARY 2021
From August 2020 we were able to offer flexible cancellation that was protected by Master Cancel. Master Cancel sadly pulled out of the UK market in early January 2021 so we have now introduced Osdale Flexible Cancellation. This means from January 2021 guests can cancel up to two weeks before a stay and receive a full refund. Unfortunately we can’t match the flexibility that Master Cancel offered but we think it is still provides our guests with peace of mind when booking. See our new terms and conditions for details here.
13 January 2021
When we had to cancel stays at Osdale because of the Coronavirus pandemic we immediately offered guests a full refund, a transfer of dates or a voucher to be used against a future stay. We thought it was important to be as flexible as possible and didn’t want our guests worrying about losing money on a holiday when life was turning upside down with the lockdown. Guests appreciated this and it got us thinking about how we deal with cancellations at Osdale. This is why we have now introduced flexible cancellation with Master Cancel.
So now, if you book a stay with us that begins after 1st August, you can cancel for any reason between 60 and 2 days of your arrival day and receive a full refund. You can book with confidence, knowing that your money will be returned should you have to cancel. There’s no additional cost either – it’s included in the rental fee.
The unforeseen circumstances that result in a cancellation are often stressful and difficult but at least you won’t need to worry about losing your deposit or balance payments booking with us. Osdale is a place to relax, sit back and unwind, so if we can spread a little of that from the day you book that has to be a good thing.
25th June 2020